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  • Show Description

    Join us for your favorite rock holiday tradition this season as Trans-Siberian Orchestra brings an electrifying 90-minute performance of its beloved album, “Christmas Eve and Other Stories” directly into your home.

    This live stream event on trans-siberian.com will take place on December 18th at 8 PM EST and features the story and the music that started it all (but don’t worry - we didn’t forget about the lasers!).

    In addition to the full album concert, fans will view special pre-show content including behind-the-scenes footage and classic interview segments.

    Don’t miss this all-new take on the story that launched a winter tradition for all ages, “Christmas Eve & Other Stories.”

  • Live Stream Access and Bundles

    Live Stream Ticket

    $30

    This Live Stream Ticket gives you access to the streaming event here on tsolivestream.com during its premiere on Friday, December 18th at 8 PM EST and access to on-demand video of the performance until 11:59pm on Sunday, December 20th.

    Live Stream Ticket + Event T-Shirt

    $55 + Taxes & S&H

    Your TSO Ticket bundled with an event T-Shirt commemorating TSO’s first ever Livestream event. Order before December 1st so you can have it for the show!

    This T-Shirt can be purchased separately here.

    T-Shirt is available in sizes Adult Small to 2XL.

    Live Stream Ticket + “Big Holiday Bundle”

    $100 + Taxes & S&H

    This package has it all. Your Livestream ticket, Event T-Shirt, Ornament and also includes a TSO Facemask and Lenticular event laminate with sticker. Order before December 1st to receive all your swag in time for the big event!

    This merchandise bundle can be purchased separately here.

    T-Shirt is available in sizes Adult Small to 2XL.

    Live Stream Access Ticket + "Wizards In Winter Bundle"

    $185 + Taxes & S&H

    The Wizard In Winter Bundle – in addition to including a Live Stream Access Ticket – has all your cold weather needs! Sweatshirt, Beanie, Wizard Event T-Shirt, Scarf and Mask! Make sure to order before December 1st so you can stay warm during this cool event.

    This merchandise bundle can be purchased separately here.

    T-Shirt and Sweatshirt are available in sizes Adult Small to 2XL.

  • Livestream Event FAQs

    Why isn’t my TSE Fan Club Login working?

    Since we’re running this event on our livestream partner’s system (TourGigs), everyone is required to signup for a new account on tsolivestream.com to order bundles and access the livestream.

    The login on tsolivestream.com is not connected to our TSE Fan Club membership and you won’t be able to access the livestream with your TSE username and password. We’re sorry for any confusion or inconvenience but this is done to ensure a seamless ordering and watching experience.

    How can I watch on my TV, Smart TV or ROKU?

    We normally suggest watching the event on another device like your computer, which in turn you can connect via a cable to your TV using an HDMI or wirelessly to a Smart TV via either Mirror Cast, Screen Sharing or any other wireless or wired connection method that your devices support.

    Other than connecting a computer or device to your TV using an HDMI or other physical cables, here are more details about other options:

    Airplay & Chromecast: Apple Airplay/AppleTV and Chromecast are supported natively in the streaming player.

    Roku/ Firestick: While we do not have a native app for this streaming event, we recommend using Puffin TV or TV Cast apps to cast to Smart TV's and Firestick. Unfortunately, Roku does not support any web browsers (including Puffin TV), however, does support TV Cast and similar apps.

    We’ve also found this ‘How To Cast To Firestick’ article helpful if you are using an Amazon Firestick.

    Smart TV: In regards to watching the event on a Smart TV, this will depend on the model of Smart TV you have. To stream an event you would use your TV's browser to visit the webpage, login and watch the stream just like on your PC or tablet.

    As an alternative to your TV's default browser, you can also try the Puffin TV browser app, which might work in cases where your TV's default browser does not. Note that you will need to have a TV that supports the installation of new apps to install Puffin TV. However, please note that although certain models will allow the streaming without any issues, others might not.

    I have a problem with my order. Who do I contact?

    Regular Live Stream Orders: If you made your purchase of a Live Stream Access Ticket or Bundle on tsolivestream.com, please contact support@tourgigs.com

    Gift Tickets, Gift Bundles and Merchandise-Only Orders: If you ordered a Stream Access Gift Ticket, Gift Bundle or merchandise alone at the TSO Merchandise Store - shop.trans-siberian.com - please email shoptranssiberian@gmail.com

    Do you have any information on how streaming the concert works?

    Yes, please check out our support portal for all the common questions and answers about your account, payment and subscriptions and the content here: support.tourgigs.com

    Where and how do I watch the show?

    You will view the live stream event on the same page that livestream access tickets are available for purchase - tsolivestream.com

    On this page you will log in using the same account that you used when purchasing your live stream ticket - please note this is different from your trans-siberian.com fan club account if you are also a TSO fan club member - and watch the live stream on that same page.

    If you have any trouble logging in, please contact support@tourgigs.com.

    Can I buy Live Stream Tickets or Bundles as a gift for friends or family?

    Yes, Stream Access Gift Tickets and Bundles are now available for purchase separately in the TSO Merchandise Store. Since it can take 48-72 hours to deliver Gift Ticket voucher codes, Gift Tickets will only be available for purchase until Monday, December 14th. Click here to order.

    How does this work? When you order a Stream Access Gift Ticket from the TSO Merchandise store you will receive a voucher code via email, which you can share with your friend or family member. This voucher code can be redeemed here at tsolivestream.com and provides access to the Livestream event on December 18th at 8 PM EST or for access to watch On-Demand until 11:59 PM PST on Sunday, December 20th.

    Is this a recurring charge?

    No, this is a one-time purchase only. Some banks incorrectly report it as a recurring charge. Your charge will be coming from our partner TourGigs, LLC on your statement.

    When does the show start?

    The show will begin at 8pm EST on Friday, December 18th. Virtual Doors, however, will open at 7:30pm EST and will include exclusive pre-show footage. Please log on at least 15 minutes before 8pm to make sure your video, audio and internet connection is working for the show. For those joining us who are located in different time zones, feel free to use the time zone converter below to ensure you log in at the correct time! thetimezoneconverter.com

    Can I watch the stream on-demand after it premieres? For how long?

    Yes! All fans who purchase a virtual ticket before 8pm on December 18th will have until 11:59pm on Sunday, December 20th to watch (either live at the time of premiere or on-demand afterwards). If a purchase is made anytime after the stream premieres, you will still have until 11:59 PM PST on Sunday, December 20th to watch the recording as many times as you would like.

    When will I get my t-shirt?

    If you wish to receive your shirt in time for the live stream premiere, you must purchase before December 1st.

    Where do I enter my T-Shirt shipping info?

    You can double-check we have your correct shipping information in the “My Details” section of your account. To access, please login to the show page and click on the red and white Bolt account icon in the lower right-hand corner of the page and then click “My Details”. The shipping form will come up.

    Where can I buy a T-Shirt bundle if I live outside of the United States?

    All non-US/international customers can purchase their T-Shirt on our TSO store site. The Internationals T-Shirt button above this section will link you directly to the store.

    Is this part my Trans-Siberian Express fan club membership?

    No, this event is separate from the fan club account. You do not need to be a member of the Trans-Siberian Express fan club to enjoy the live stream, but if you’d like to receive up to date and exclusive news and content, you can join (it’s free!) here!

    Step-By-Step Purchase Instructions

    Click here to watch a video tutorial with step-by-step instructions.

    There are two steps necessary to purchase livestream access bundles. A) Signing up for an account on tsolivestream.com and B) Checkout.

    Sign Up

    1. Navigate to tsolivestream.com
    2. Click on any of the 'Order Now' buttons
    3. Select the 'SIGN UP' tab on the pop-up
    4. Enter your email address and fill in all required fields. Please note that if you are ordering a t-shirt or other merchandise this information will provide us with your shipping address and t-shirt size.
    5. Agree to terms and click on the 'REGISTER' button
    • You are now registered for an account on tsolivestream.com!
    • You can continue directly to the checkout step at this point

    Checkout

    • If you have a voucher or promo code you can add it by clicking on where it says '+ add voucher'
    1. Enter your credit card information (if applicable)
    2. Click Pay to submit your purchase
    3. Upon submission of payment you will get a 'Success' message
    4. You can click anywhere on screen to continue
    • You are all done! You should receive a confirmation email for both your registration and purchase. Make sure you keep the username and password that you used to sign up since you will need to log back in to watch the livestream.
    • Please note that your credit card statement will show the charge as coming from our livestream partner, Tourgigs, LLC

For all login, payment or access inquiries please visit here https://support.tourgigs.com/en